Terms of Service

MemoryClaw is an encrypted cloud backup service designed specifically for OpenClaw AI CLI tool configurations and workspace data. The Service backs up the contents of your local OpenClaw directory, compresses them into a zip archive, and encrypts the archive using AES-256-GCM encryption before transmitting it to our cloud storage infrastructure.

MemoryClaw operates on a zero-knowledge architecture. All encryption and decryption occurs exclusively on your local device. Your encryption passphrase is never transmitted to, stored on, or accessible by our servers. We store only encrypted binary blobs and have no technical ability to access, read, inspect, or decrypt your backup content under any circumstances.

The Service includes a website (landing pages, documentation, user dashboard, and API routes), a CLI plugin (commands for push, pull, status, and history operations), and an OpenClaw skill integration for automated backup workflows.

The Service is currently in Beta. Features, APIs, storage backends, and functionality may change, be deprecated, or be removed without prior notice during the Beta period. The Service is provided as a supplementary backup tool and is not intended to serve as your sole or primary storage solution. You should always maintain independent local copies of your important data.

Subject to change. The Service (including features, limits, documentation, and availability) may change over time, including without prior notice, unless notice is required by applicable law or expressly promised in these Terms.

You must be at least thirteen (13) years of age to create an account and use the Service. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Service, you represent and warrant that you have the legal capacity to enter into a binding agreement and that your use of the Service does not violate any applicable law or regulation in your jurisdiction. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

One individual may not maintain more than one free account. We reserve the right to refuse service, close duplicate accounts, or remove content at our sole discretion.

If you are located in a jurisdiction where a higher minimum age applies, you must meet that higher age requirement. See Section 17 for region-specific details.

To use the Service, you must create an account by providing a valid email address and a password. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and current
• Keep your account password confidential and not share it with any third party
• Keep your encryption passphrase secure, confidential, and stored separately from your account credentials
• Immediately notify us at info@memoryclaw.ai if you suspect any unauthorized access to or use of your account
• Accept full responsibility for all activities that occur under your account, whether or not authorized by you

You are solely responsible for the security of your account credentials and encryption passphrase. MemoryClaw authenticates users via bcrypt-hashed passwords and issues JSON Web Tokens (JWT) for session management. We do not store plaintext passwords. However, the security of your account ultimately depends on the strength of your chosen credentials and your diligence in protecting them.

We reserve the right to disable any account if, in our sole judgment, we determine that the account registration information is inaccurate, the account has been compromised, or the account is being used in violation of these Terms.

MemoryClaw offers multiple service tiers, each with different features, usage limits, and storage allocations. The current plans include:

• Free plan: A no-cost tier with limited daily backup operations and storage capacity. No payment information is required. The Free plan is provided at no charge for as long as the Service remains operational, subject to the usage limits and inactivity policies described in these Terms.
• Pro plan: A paid subscription tier offering increased or unlimited backup operations and significantly higher storage capacity. Available on monthly and annual billing cycles. Annual billing includes a discount as displayed on our pricing page.
• Team plan: A future offering currently under development. The Team plan is not yet available. Any references to Team features on the website are informational placeholders only and do not constitute a commitment to deliver any specific features or pricing.

Current plan pricing, feature details, and usage limits for each tier are displayed on the MemoryClaw pricing page. Pricing is subject to change, and the pricing page always reflects the most current rates. These Terms intentionally do not reference specific dollar amounts, storage quotas, or backup limits, as those values may be updated from time to time.

We reserve the right to introduce new plans, modify existing plan features, or retire plans at any time. Material changes to your current plan will be communicated in advance as described in Section 15.

Payment Processing. All payments for paid plans are processed securely through Stripe, our third-party payment processor. By subscribing to a paid plan, you agree to Stripe's Terms of Service in addition to these Terms. MemoryClaw does not directly store your full credit card number or payment credentials; that information is handled and secured by Stripe in accordance with PCI-DSS standards.

Auto-Renewal. Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual, depending on your selection) at the then-current rate for your plan. By subscribing, you authorize MemoryClaw and Stripe to charge your designated payment method on a recurring basis until you cancel. You will receive a receipt via email for each renewal charge.

Cancellation. You may cancel your paid subscription at any time from your account dashboard. Upon cancellation:

• Your Stripe subscription will be cancelled and no further charges will be made
• You will retain access to paid plan features until the end of your current billing period (the "grace period")
• At the end of the grace period, your account will automatically revert to the Free plan with its associated limits
• If your stored data exceeds the Free plan storage limit at the time of downgrade, you will not be able to create new backups until your storage usage is reduced below the Free plan limit (existing backups will not be deleted)

Refund Policy. Refunds are provided at MemoryClaw's sole discretion. As a general practice, we do not issue refunds for partial billing periods. However, if you experience a significant service disruption or believe you were charged in error, contact info@memoryclaw.ai and we will review your request on a case-by-case basis.

Price Changes. We reserve the right to change pricing at any time. If we increase the price of your current plan, we will provide at least thirty (30) days' advance notice via email. The new price will take effect at the start of your next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

Failed Payments. If a recurring charge fails, we may retry the charge and/or notify you to update your payment method. If payment remains unsuccessful after a reasonable number of attempts, your subscription may be cancelled and your account downgraded to the Free plan.

Each plan tier includes a specific storage allocation as described on the pricing page. Storage limits apply to the total size of all encrypted backup blobs stored in your account.

Enforcement. If you reach your plan's storage limit, the Service may automatically remove the oldest backup version(s) to accommodate new backups. This ensures that you can always create new backups without manual intervention, while retaining your most recent backup data. You acknowledge and agree that older backup versions may be deleted in this manner. Existing backups remain accessible for download (pull operations) regardless of your current storage usage.

Downgrade Behavior. If you downgrade from a paid plan to the Free plan (whether by cancellation or non-payment) and your stored data exceeds the Free plan's storage limit:

• Your existing backups will not be automatically deleted
• You will be able to download (pull) your existing backups
• You will not be able to create new backups (push) until your total storage is reduced below the Free plan limit
• Daily backup limits for the Free plan will also apply

We reserve the right to adjust storage allocations for any plan. If we materially reduce the storage allocation for your current plan, we will provide advance notice and a reasonable transition period.

Free accounts that remain inactive (no backup operations) for twelve (12) consecutive months may be subject to deletion after thirty (30) days' advance notice sent to the registered email address.

MemoryClaw employs a zero-knowledge encryption model. This is a fundamental architectural principle of the Service, not merely a feature. Understanding its implications is critical:

• All backup data is encrypted locally on your device using AES-256-GCM symmetric encryption before being transmitted to our servers
• Your encryption passphrase is used to derive the encryption key and is never transmitted to, stored on, or processed by our servers
• We have no technical ability to access, view, decrypt, or recover your data or your passphrase under any circumstances, including in response to legal process, law enforcement requests, or your own request

Critical consequences of this architecture:

• Passphrase loss is permanent and irreversible. If you lose or forget your encryption passphrase, your encrypted backups become permanently inaccessible. There is no "forgot passphrase" flow, no recovery mechanism, no backdoor, and no override. MemoryClaw cannot recover your data for you.
• Passphrase strength is your responsibility. The security of your encrypted backups depends entirely on the strength and secrecy of your chosen passphrase. If you choose a weak, guessable, or compromised passphrase and a third party decrypts your data, MemoryClaw bears no responsibility.
• No data recovery services. We do not offer, and are technically incapable of providing, data recovery, passphrase reset, or decryption assistance of any kind.

We strongly recommend that you use a long, unique passphrase, store it securely in a reputable password manager, and maintain a secondary offline copy of your passphrase in a secure location.

You agree to use the Service only for its intended purpose and in compliance with all applicable laws. You agree not to:

• Store, transmit, or back up any content that violates any applicable local, state, national, or international law or regulation
• Use the Service to store content that infringes upon the intellectual property rights of any third party
• Attempt to circumvent, disable, or interfere with usage limits, rate limits, storage quotas, security measures, authentication mechanisms, or access controls
• Use automated tools, scripts, bots, or multiple accounts to abuse the Free plan, inflate usage, or bypass per-account or per-IP limits
• Probe, scan, or test the vulnerability of the Service or any related system or network, or breach any security or authentication measures
• Interfere with, disrupt, degrade, or impair the Service, its infrastructure, or the experience of other users
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Service or any component thereof, except as expressly permitted by applicable law
• Resell, sublicense, or commercially redistribute access to the Service without our express written consent
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks

Because your data is encrypted using zero-knowledge encryption and is inaccessible to us, you acknowledge and agree that MemoryClaw cannot and does not monitor, screen, or review the content of your backups. You bear sole and complete responsibility for the legality, appropriateness, and content of all data you store through the Service.

Violation of this Acceptable Use policy may result in immediate suspension or termination of your account, at our sole discretion and without prior notice.

Free Plan. The Service is provided to Free plan users on an "as available" basis. We do not provide any service level agreement (SLA), uptime guarantee, or availability commitment for Free plan accounts. The Service may be unavailable due to maintenance, updates, outages, or other reasons without notice or liability.

Pro Plan. For Pro plan subscribers, we will use commercially reasonable efforts to maintain the availability of the Service. However, no specific uptime percentage or response time is guaranteed. We will endeavor to provide advance notice of planned maintenance windows when feasible.

Beta Disclaimer. The Service is currently in Beta. During the Beta period, you should expect occasional instability, bugs, downtime, data migration events, breaking API changes, and feature modifications. We will make reasonable efforts to communicate significant changes, but Beta status means the Service is under active development and may not perform as reliably as a generally available production service. By using the Service during Beta, you accept these risks.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Our IP. The Service (including the website, APIs, design, text, graphics, logos, trademarks, and software) is owned by NGSRV, LLC or its licensors and is protected by intellectual property laws. Except for the limited license granted to you below, no rights are granted to you.

License to you. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal personal or business use (as applicable) during the term of your account.

Restrictions. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service except to the extent such restriction is prohibited by applicable law.

Your content. You retain ownership of any data you back up through the Service. You grant NGSRV, LLC a limited license to host, store, transmit, and retrieve your encrypted backup data and related metadata solely to provide and operate the Service, enforce plan limits, prevent abuse, and comply with law. Because backups are encrypted client-side (zero-knowledge), we do not access the plaintext contents of your backups.

Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant NGSRV, LLC a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such feedback into the Service without compensation or obligation to you.

Voluntary Termination. You may close your account at any time from your account dashboard or by contacting info@memoryclaw.ai. Upon account closure:

• If you have an active paid subscription, it will be immediately cancelled through Stripe and no further charges will be made
• All encrypted backup data associated with your account will be permanently and immediately deleted from our storage infrastructure (Google Cloud Storage)
• All account information, metadata, backup history, and claw records will be permanently erased
• Deletion is irreversible — due to our zero-knowledge architecture, we cannot recover any data after deletion

Before closing your account, we strongly recommend that you pull (download) any backups you wish to keep locally.

Termination by MemoryClaw. We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without prior notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms, including the Acceptable Use policy
• Abusive, fraudulent, or illegal activity
• Extended inactivity on the Free plan (after advance notice as described in Section 6)
• Non-payment or repeated payment failures on a paid plan
• Discontinuation of the Service

If we terminate your account without cause, we will make commercially reasonable efforts to provide advance notice and a reasonable window to export your data. If we terminate your account for cause (e.g., Terms violation), termination may be immediate and without notice.

Survival. Sections 7 (Encryption and Passphrase), 8 (Acceptable Use), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), and 14 (Governing Law) survive termination of these Terms.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MEMORYCLAW EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE.

WITHOUT LIMITING THE FOREGOING, MEMORYCLAW DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS; (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS; OR (E) YOUR DATA WILL BE PRESERVED, RECOVERABLE, OR FREE FROM LOSS OR CORRUPTION.

THE SERVICE IS IN BETA. YOU ACKNOWLEDGE THAT BETA SOFTWARE AND SERVICES ARE INHERENTLY LESS STABLE THAN GENERALLY AVAILABLE PRODUCTS AND THAT YOU USE THE SERVICE AT YOUR OWN RISK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY MEMORYCLAW OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY NOT EXPRESSLY STATED HEREIN.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW. IN SUCH CASES, MEMORYCLAW'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEMORYCLAW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF MEMORYCLAW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MEMORYCLAW'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO MEMORYCLAW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) TEN UNITED STATES DOLLARS (US $10.00).

THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, REGARDLESS OF WHETHER MEMORYCLAW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE LIMITED REMEDIES SET FORTH HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.

WITHOUT LIMITING THE FOREGOING, MEMORYCLAW SHALL HAVE NO LIABILITY WHATSOEVER FOR: (A) DATA LOSS OR CORRUPTION, INCLUDING BUT NOT LIMITED TO LOSS RESULTING FROM PASSPHRASE LOSS, ENCRYPTION FAILURES, OR STORAGE SYSTEM FAILURES; (B) UNAUTHORIZED ACCESS TO YOUR DATA RESULTING FROM WEAK OR COMPROMISED PASSPHRASES; (C) SERVICE INTERRUPTIONS, OUTAGES, OR DOWNTIME; OR (D) ANY ACTIONS OR INACTIONS OF THIRD-PARTY SERVICE PROVIDERS, INCLUDING STRIPE AND GOOGLE CLOUD.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, MEMORYCLAW'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

You agree to indemnify, defend, and hold harmless MemoryClaw and its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of or access to the Service
• Your violation of any provision of these Terms
• Your violation of any applicable law, rule, or regulation
• The content of your encrypted backups, including any claim that your stored content infringes upon or violates the rights of any third party
• Your negligence or willful misconduct
• Any dispute between you and a third party related to your use of the Service

MemoryClaw reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of MemoryClaw.

Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Binding Arbitration. Except for disputes in which either party seeks equitable or injunctive relief for the alleged unlawful use of intellectual property, any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in English by a single arbitrator. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. The seat of arbitration shall be Wilmington, Delaware.

Class Action Waiver. YOU AND MEMORYCLAW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and MemoryClaw agree otherwise in writing, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

Informal Resolution. Before initiating arbitration, the parties agree to first attempt to resolve any dispute informally by sending written notice to the other party describing the dispute and proposed resolution. If the dispute is not resolved within thirty (30) days after receipt of the notice, either party may proceed to arbitration.

Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

Region-specific modifications to this section are set out in Section 17.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide at least fourteen (14) days' advance notice before the changes take effect
• Notify you via email to the address associated with your account and/or by posting a prominent notice on the Service
• Update the "Effective date" and "Last updated" dates at the top of this page

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and may close your account.

For non-material changes (e.g., typographical corrections, formatting changes, or clarifications that do not alter the substance of the Terms), we may update the Terms without advance notice.

We encourage you to review these Terms periodically to stay informed about the rules governing your use of the Service.

If you have questions, concerns, or feedback about these Terms or the Service, you may contact us through the following channels:

For all inquiries — legal, security, billing, or general support — email us at info@memoryclaw.ai.

We aim to respond to all inquiries within a reasonable timeframe. For security reports, we will acknowledge receipt within 48 hours and provide an initial assessment within 5 business days.

The following subsections contain additional or modified terms for users in specific jurisdictions. Where a region-specific subsection conflicts with the general Terms above, the region-specific subsection prevails for users in that region.

This section applies if you are a consumer in the European Economic Area ("EEA"). Where this section conflicts with the general Terms above, this section prevails.

Minimum Age. You must be at least sixteen (16) years of age to use the Service in the EEA. If your Member State sets a higher age threshold for data processing consent, you must meet that higher requirement.

Right of Withdrawal. You have the right to withdraw from a paid subscription within fourteen (14) days of purchase without giving any reason. To exercise this right, send a clear statement to info@memoryclaw.ai. If you have expressly consented to the Service beginning during the withdrawal period and acknowledged that you thereby lose your right of withdrawal upon full performance, the right of withdrawal may expire once the Service has been fully provided.

Statutory Guarantees. Nothing in these Terms excludes or limits the statutory guarantees and consumer protection rights that you are entitled to under the laws of your EEA Member State. The disclaimer of warranties in Section 11 applies only to the extent permitted by applicable EEA consumer protection law.

Liability. Nothing in these Terms limits or excludes MemoryClaw's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully excluded or limited under applicable EEA law.

Indemnification. The indemnification obligations in Section 13 do not apply to you as an EEA consumer to the extent they would be considered unfair under applicable consumer protection law.

Governing Law and Jurisdiction. If you are an EEA consumer, these Terms are governed by the laws of your country of habitual residence, and you may bring proceedings in the courts of your country of habitual residence. Notwithstanding Section 14, the mandatory consumer protection provisions of your home country prevail.

Arbitration and Class Action Waiver. The binding arbitration agreement and class action waiver in Section 14 do not apply to EEA consumers.

EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are not obligated, nor currently willing, to participate in dispute resolution proceedings before a consumer arbitration board, but we will review each request on a case-by-case basis.

Changes to Terms. We will provide EEA consumers with at least thirty (30) days' advance notice before material changes to these Terms take effect. You may terminate your account before the changes become effective if you do not agree to them.

This section applies if you are a consumer in the United Kingdom ("UK"). Where this section conflicts with the general Terms above, this section prevails.

Cancellation Right. You have the right to cancel a paid subscription within fourteen (14) days of purchase without giving any reason. To exercise this right, send a clear statement to info@memoryclaw.ai. If you have expressly requested that the Service begins during the cancellation period and acknowledged that you will lose your right of cancellation once the Service has been fully performed, the cancellation right may expire accordingly.

Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Under that Act, digital content and services must be of satisfactory quality, fit for purpose, and as described. These statutory rights are in addition to, and not replaced by, any guarantees or warranties offered in these Terms.

Liability. Nothing in these Terms limits or excludes MemoryClaw's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the terms implied by the Consumer Rights Act 2015 to the extent that such liability cannot be lawfully excluded or limited.

Indemnification. The indemnification obligations in Section 13 do not apply to you as a UK consumer to the extent they would be considered unfair under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

Jurisdiction. If you are a UK consumer, you may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland, depending on where you live. Notwithstanding Section 14, you retain all mandatory rights afforded to UK consumers by law.

Arbitration and Class Action Waiver. The binding arbitration agreement and class action waiver in Section 14 do not apply to UK consumers.

Changes to Terms. We will provide UK consumers with at least thirty (30) days' advance notice before material changes to these Terms take effect. You may terminate your account before the changes become effective if you do not agree to them.

This section applies if you are a resident of the State of California, United States. Where this section conflicts with the general Terms above, this section prevails.

CCPA/CPRA Rights. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your rights. For full details on how we handle your personal information and how to exercise these rights, please see our Privacy Policy.

California Civil Code Section 1789.3. Under California Civil Code Section 1789.3, California consumers are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Current plan rates are available on the pricing page.